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Order, Delivery and Return Policies

After-Sales Terms

Order Placement

Once payment is received, orders cannot be cancelled or changed.

Return and Exchange Policy

All products are non-refundable and non-exchangeable except for quality issues.
If there are any problems with the product, please keep the complete packaging and notify us within 7 days of receipt by emailing cs@picky-parrot.com or WhatsApp 6732 5203.

Return and Exchange Process

Contact customer service → Confirm return and exchange eligibility → Prepare the complete product → Provide delivery time, contact information, and address → The product will be collected by a logistics company entrusted by the store.

If the product needs to be returned or exchanged due to quality issues, we will be responsible for all return and exchange costs.

*In case of any dispute, Picky Parrot reserves the right of final decision.

Shipping Policy

Delivery Methods

Door-to-Door Delivery
- Orders will be shipped approximately 1-2 business days after placement, excluding Saturdays, Sundays, and public holidays.
- Each order accepts only one delivery address; no specific delivery date or time can be specified.
- Delivery is only accepted to addresses within Hong Kong.
- If the customer instructs the courier to leave the package unattended, the customer assumes all risks.
- If the customer is unable to receive the package on time due to personal reasons, they must contact the logistics provider to make arrangements. Any additional charges incurred by the logistics provider in this situation will be borne by the customer.
- Actual arrival date is affected by factors such as courier service and weather.
SF Smart Locker/Self-Pickup Point

SF Express has discontinued SMS notifications. All package self-pickup notifications have been changed to push notifications via the official mobile application "SFHK App". Please download the application and enable push notifications to avoid affecting delivery.
If additional charges are incurred due to failure to pick up the package in a timely manner, the customer shall bear the costs.
Orders will be shipped approximately 1-2 business days after placement, excluding Saturdays, Sundays, and public holidays.
Each order accepts only one delivery address; no specific delivery date or time can be specified.
Actual arrival date is affected by factors such as courier service and weather.